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Ordering & Payments



Q.  What type of credit cards does Discount Welders Direct accept?

A. Discount Welders Direct accepts all major credit cards issued by U. S. banks and including MasterCard, Visa, American Express and Discover credit cards. We also accept payments via PayPal and Money Order. Please note that we will ship only to the addresses registered with the redit ard ompany and PayPal. Money Orders will be accepted and processed as they clear.


Q. What proof will Discount Welders Direct provide me for my credit card payment?

A. On completion of an online purchase you will receive an e-mail confirming your payment details. Also, print the confirmation screen containing your transaction details after you complete the checkout process.


Q. Will my credit card statement reflect that I have made the payment toDiscount Welders Direct?

A. Yes, your credit card statement will reflect that the payment has been made to Discount Welders Direct. Contact us immediately with any discrepancies.


Q. When will my credit card be charged?

A. Our website is well-equipped to carry out secure transactions online. So your credit card is charged as soon as you complete the checkout process. Our automated system immediately notifies our shipping department, which ships within a 3 day window of time.


Q. Are online credit cards purchases at the Discount Welders Direct website safe?

A. Your online credit card transactions with Discount Welders Direct are absolutely safe. Our website is secured using the latest encryption technology called Secure Sockets Layer (SSL). Our SSL certification is purchased from a reputed Certificate Authority and the relevant details about the certificate validity and expiration will be available to you. Any credit card information that you enter is therefore scrambled at your end and only unscrambled at our end, making sure that no third person has access to your sensitive personal information.


Q. Which shipping address do you consider?

A. We use the same address that has been verified and listed at your credit card company. You must enter the same address while submitting the billing address details at our website. For your privacy and security, we will ship to your credit card listed address only, and not to any other address. The transaction may be declined if the address you have entered does not match what is on file with your credit card company. While this is occasionally an inconvenience for our customer, we feel it is necessary to help prevent any possibility of fraud or identity theft. If the product is picked up at a terminal, the purchaser will have to produce proper identification. Contact the shipping company in these cases.


Q. What should I do if my credit card is declined?

A. If your credit card is declined, you need to contact us immediately to determine the reason. Contact the issuer of the card as well. We will try to assist you in correcting the problem, if possible, or prompt you to use a different credit card.


Q. If I have purchased more than one unit separately one after the other, can they be shipped together?

A. At the moment, we cannot guarantee this. In fact, damage is more likely to occur in bulk shipped products. If we do ship at the same time in separate packages, we cannot guarantee delivery together. The shipping company may split up the deliveries. These issues reside with the shipper. Any substantial delays in shipping are usually found to be with the shipping companies.



Q. Is sales tax charged by Discount Welders Direct?

A. According to state laws, internet retailers must collect sales tax in states that Discount Welders Direct has facilities. Discount Welders Direct is subject to comply with the collection sales tax in Washington and other states where it is deemed necessary by law.


Q. Once I place an order, can I cancel the order?

A. Our automated process works as soon as you finalize your online transaction in the check out process. The item is immediately slated to be shipped and the respective warehouses are notified. Since these payments and shipping processes cannot be reversed, an order placed is not usually able to be cancelled. However, if there is some problem with the accuracy of your order or other issue, contact us immediately.


Q. Can I make payments by international credit cards?

A. No. At the moment we do not have a provision for accepting international credit cards. In case you live outside of the United States, you can pay by money order, bank deposit, wire transfer, cashier check and personal check. Shipment may be delayed until these forms of payment are verified and completely cleared.





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