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Return Policy


If the customer is dissatisfied with the unit's performance, operation, quality or any other dissatisfying issue with the unit, at any time within 30 days of product receipt, the product may be returned. The customer should contact  technical support or performance support team to allow us a chance to resolve any minor questions or issues prior to returning unit should the need arise. The Discount Welders Direct Sales support team will be responsible for issuing credits/payments or RMA's on returned goods and will be issued promptly once the unit and all relevant parts and accessories have been returned in good repair and undamaged. The customer must ship the unit back fully insured for the full price of the unit in the original packaging and shipping boxes at customer's expense.  All returns will be shipped directly to the manufacturer.  

 After the 30 day satisfaction guarantee period is over, the customer may NOT return a unit for a refund for ANY reason. The responsibility of the customer is to ensure that the unit has been fully tested and evaluated within the 30 day time period allotted. At the close of the 30 day period, all sales are considered final and no refund will be given.

 If a customer realizes a need for an upgraded machine after the 30 day return period is over, then the customer may contact Discount Welders Direct Sales and pay the price difference in the units (plus 20% exchange fee based off original invoiced price of the exchanged unit)and upgrade to another machine and return the initial unit in good repair at customer's expense. This upgrade policy only applies to customers desiring larger units, or units with more features. Down grades are not accepted. 

Items returned must be in good repair. We will inspect all packages before accepting the return. Packages that are not in the original packing, have missing parts, or unreported damages will be refused and returned at the customer's expense. Packages that have not been approved for return by a member of the Discount Welders Direct Sales Support team, or packages without an RMA number will also be returned at the customer's expense. It is the customer's responsibility to ensure that all eligible returns or warranty units must be packaged safely and insured for the full retail purchase price. 

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